Bridging the Integration Gap With UX

Partnering With Third Party Companies

nCino specializes in loan origination, but that didn’t mean we had the resources to pursue a more in-depth approach to certain features. In order to expand on our product offerings, we began partnering with several third party technology companies that specialized in other categories of financial software.

My focus on designing these integrations was to seamlessly weave the functionality of the new technology with our design system. I worked with several different product teams to introduce significantly improved experiences from what we were capable of on our own.

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  • Partnering with a third party vendor who specialized in various technology spaces boosted our own functionality significantly.

  • Two separate platforms, adapting from different design systems, and maintaining the security of our customers’ information all contributed to the challenges towards implementing third party integrations.

RDC for nCino

RDC, or Rich Data Co, is a technology platform that utilizes AI to analyze financial data and provides valuable insights about the potential health of loans.

Despite the fairly simple workflow, RDC is heavily customizable and designing a single definitive experience would have been impossible.

Instead I needed to assign various data visualizations to represent different areas of analysis.

nCino partnered with RDC to provide a loan health dashboard to users. Analytical data from RDC would be readily available in a highly visual format for relationship managers checking loan health.

The final dashboard is more like a template for implementation. Visualizations and placements are suggestions for each customer’s own experience, though most customers will be tracking their own preferred metrics.

The largest value add of the experience is the Alerts section. Previously, relationship managers would have to analyze large swaths of data to make a determination on a loan’s health. Now they were directly alerted to any potential issues.

Participate for nCino

Loan participation is the practice of different financial institutions buying or selling interest in another financial institution’s loan. Banks may sell participations to enhance liquidity, for risk management, or to diversify their loan portfolios.

Participate is a marketplace platform where banks can buy and sell participations with one another. It also provides a convenient spot to track participations.

nCino’s participation feature was fairly outdated and not heavily adopted, so an integration with Participate could prove to be a smart partnership.

The final product was a huge success. Users were now able to map information directly input in nCino to listings for loan participations on the marketplace, halving the amount of work it would have taken previously.